Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss East Grinstead
GPhC Registration No: 9012511
Last Updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how Pharmacy Weight Loss East Grinstead collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss East Grinstead is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in East Grinstead and across the UK. We are the data controller responsible for your personal information.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following information:

Personal details: Full name, date of birth, gender, and contact information including address, phone number, and email address.
Health information: Medical history, current medications, weight, BMI, and other health data relevant to your weight loss consultation and treatment.
Payment information: Billing details processed securely through our payment provider. We do not store full card details.
Technical data: IP address, browser type, device information, and pages visited on our website.
Communications: Records of any correspondence with our pharmacy team.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatments and provide appropriate clinical care.
To process and fulfil your prescriptions and orders, with delivery within 1 working day once approved by our pharmacist.
To communicate with you regarding your treatment, orders, and follow-up care.
To comply with our legal and regulatory obligations as a GPhC registered pharmacy.
To maintain accurate clinical records and ensure patient safety.
To improve our services and website experience.

Our lawful bases for processing include the performance of a contract, compliance with a legal obligation, and, for special category health data, the provision of healthcare and treatment.

4. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

We use essential cookies necessary for the website to function, as well as analytical cookies to monitor website performance. Where non-essential cookies are used, we will request your consent before placing them. You can manage or disable cookies through your browser settings at any time, though this may affect certain website features.

5. Third Party Sharing

We do not sell your personal data. We may share your information with trusted third parties only where necessary, including:

Delivery partners: To fulfil and dispatch your orders securely.
Payment processors: To handle transactions safely and securely.
Healthcare professionals: Where clinically necessary, such as your GP or a specialist, to ensure your ongoing safety.
Regulatory bodies: Such as the GPhC or NHS, where we are legally required to share information.
IT and platform providers: Who support the operation of our website and patient management systems, under strict data processing agreements.

All third parties are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of eight years from the date of your last consultation, in line with NHS and pharmacy regulatory guidance. After this period, your data is securely deleted or anonymised.

7. Data Security

We take the security of your personal data seriously. We use appropriate technical and organisational measures, including encryption and secure servers, to protect your information against unauthorised access, loss, or disclosure.

8. Your Data Rights

Under UK GDPR, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask for your data to be deleted where there is no lawful reason for us to continue holding it. You also have the right to restrict or object to certain types of processing, and to request a copy of your data in a portable format. If you wish to exercise any of these rights, please contact us using the details below and we will respond promptly.

9. Contact Us

If you have any questions about this privacy policy, how we handle your data, or wish to exercise your data rights, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss East Grinstead
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

This privacy policy is reviewed regularly and was last updated in July 2026. We reserve the right to update this policy from time to time and any changes will be published on this page.